Cancellation Policy

RIGHT OF CANCELLATION
The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please either write to us at Banham Patent Locks Ltd, 10 Pascal Street, Vauxhall, London, SW8 4SH, UK, fax us on 020 7498 2461 or email us with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.

16 DAY MONEY BACK GUARANTEE
In addition to the above, we also offer a 16 Day Money Back Guarantee. If you have purchased an item within the last 16 days and for whatever reason you are not happy with it, please call us on 020 7622 5151 and we will issue you a returns number. Simply return the item unused in its original packaging, quoting the returns number you have been given, to the address shown below. Once the item has been received, your refund will be processed. We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.

RETURNS ADDRESS
Banham Patent Locks Ltd, 10 Pascal Street, Vauxhall, London, SW8 4SH, UK
For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.